One of the Edge 72 computers at work won't startup again after the user updated the BIOS via the Thinkvantage System Update program.
For this particular model, there are two files in the BIOS section. The tech sent me a link to a gateway support document which literally said to make sure that the computer was plugged in.
I mistakenly understood that one file was a video BIOS update, and the other for the system. I asked to speak to a Tier 2 technician, and he said he would try to transfer me.
In fact, they were both versions of the system BIOS. He said he couldn't do it through chat, and that I should call an 800 number to get a Tier 2 tech.
I first installed what turned out to be either an older BIOS version, or more likely, the wrong BIOS file served to me by a broken link. The video would not come on, the fan was spinning, the hard drive was not being read. After struggling to communicate with the tech at the 800 number, I realized that I was talking to a really bad tier 1 tech.
Short for Basic Input/Output System, the BIOS (pronounced bye-oss) is a ROM chip found on motherboards that allows you to access and set up your computer system at the most basic level.
In the picture below, is an example of what a BIOS chip may look like on your computer motherboard.The updates usually bake in enhancements and fixes which will eventually help the software maintain its compatibility with the hardware and the software.That being said unlike most of the other apps the BIOS needs to be updated manually, and that’s precisely the very thing that we will be explaining in this segment.The BIOS includes instructions on how to load basic computer hardware and includes a test referred to as a POST (Power On Self Test) that helps verify the computer meets requirements to boot up properly.If the computer does not pass the POST, you will receive a combination of beeps indicating what is malfunctioning within the computer.The flash completed successfully, and the system restarted itself. She told me that updating the BIOS was not advised by Acer, and that I was responsible for the computer breaking.