If the dialogs window is not already activated for you, you can manage this yourself in the client’s menu.Allocation limitations As a main rule you can only be allocated to one request at a time, but there is an exception for chat enabling you be offered up to eight simultaneous chat requests, in addition to one call, e-mail, or social media request.
You can choose to reject the e-mail to send the request back to the queue, or you can choose to accept the e-mail whereas the e-mail itself is opened in the e-mail system you are using e.g. If you do nothing, the request is offered to the next ready agent within x seconds and the information in the e-mail request window disappears.
If you accidently close the actual e-mail and need to open it again, you can click on the "Re-open" button, available after having accepted an e-mail.
Now Facebook has removed the Other folder and will be replacing it with Message Request, which can be read or ignored without the other person knowing about it.“The rule is pretty simple: If you’re friends on Facebook, if you have each other’s contact info in your phone and have these synced, or if you have an existing open thread, the new messages from that sender will be routed to your inbox.
I started my personal domain and configured Gmail to use as mail server.
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“Dialogs” is where you can receive and answer e-mail, chat and social media requests, if your solution is set up with one of these features.
In the desktop client, the Dialogs window can either be activated as a side panel or a separate window, but in the web client only as a side panel.
To begin a chat conversation with a technician, a requester must click the Live Chat button on the lower-right corner of their home page.
When a technician receives a chat request, they will need to pick the request within the stipulated chat response time, which is configured on the Chat settings page.
If you’re not someone who chats on Facebook often, you might not realize that there are two inboxes for your messages.