Don't confuse them with assertive customers who simply insist on their rights; this article is about the customers who issue threats, shout, ruin the experience for other customers, and make unreasonable demands.They may even grow physically aggressive by putting their hands on employees or causing damage to property.
When I use to work for Mike Ferry, the best trainer and coach from the Real Estate industry, my team leader was a very arrogant driver.
Revving the engine, driving up too close to the back wheel and generally being a nuisance.
If you want to do this you will need the licence plate number and a description (colour, make and model, condition) of the vehicle, and if possible a description of the driver.
The police are unlikely to take any action if there has not been a collision or an injury as a result of the behaviour.
This tends to make drivers very mad and I wouldn’t recommend it! Some times I will claim the lane because if I fear that the aggressive driver is going to attempt a stupid overtaking then it’s worth me forcing them to stay back.
Other times I’ll just move to the side and let them pass.
If you work in the service sector, it's smart to educate yourself on how to deal with aggressive customers.
We do not change types except in times of great stress.
ONE OF THE SCARIEST THINGS on our roads, and increasingly one of the most common, is being tailgated by a following motorist.
Tailgating (or travelling too close to the car in front) is one of the most dangerous on-road behaviours, for both the tailgater and the vehicle being tailgated.
On the surface, they may come across as domineering, confrontational, demanding, hostile, or even abusive.